Dear Sir/Madam,
I recently had cause to utilise the services of JSM Vehicle Solutions for repairs to the rear of one of the company vans.
I was impressed with the level of enthusiasm shown by Stuart McDonald and his team. The whole place seemed to have a very friendly and helpful feel about it. Whilst he was assessing the repairs he explained about some of the other vehicles he was repairing. He speaks with a great passion and pride for his work. I knew I was in the right place.
From examination of the vehicle, to the final repair, I was kept informed at every stage and given honest assessments of the work required and the prices.
As the repair was cosmetic and not covered by insurance, Stuart discussed options as to how I could carry out the repairs in the most economical way.
When I went to collect the van I found that they had also repaired some additional scratches and dents further along the panels as well as polishing the van, so that it looked so much better than it had.
I have no hesitation in recommending Stuart McDonald and his team at JSM Vehicle Solutions for their quality of service and value for money.
Yours faithfully.
Graham Coulston-Herrman, Dublecheck Cleaninga
Extremely Happy
Dear Stuart,
I would like to take this opportunity to thank you for the recent work you carried out on my wife's car. The craftsmanship that you and your work colleagues showed was second to none and now you cant even tell that there was any damage at all.
Not only did you provide us with a courtesy car whilst ours was being fixed but you also kindly extended this loan as we could not get in to pick the car up until the following day.
Another nice surprise was to find the car fully valeted upon collection, which we was not expecting and was a lovely finishing touch.
My wife is extremely happy with her car and you gave a shabby tired looking car a totally new lease of life.
Therefore we would not hesitate in recommending you to all of our friends, family and business contacts.
Thanks again for the great work
Yours faithfully,
Matthew Lincoln, Managing Director, Northern Monkey Creative Media
Very Quick
Dear Stuart,
I would like to thank you for the work you carried out on my car in repairing a scratch that had been there for some time.
I had thought that my car may need to have a full set of panels re-sprayed however you inspected the scratch and advised that it would probably polish out. Your advice was clear and easy to understand and saved me money in not having to have a re-spray.
You quickly arranged for me to bring my car down to your workshop where I was made to feel very welcome. You and your team carried out the work in a very quick time and I was very happy with the results. The scratch has practically disappeared which is far more than I had hoped for.
I would like to personally thank you for your services and will not hesitate in recommending you to others. Thank you once again.
Yours faithfully,
Diane France, Managing Director, Joseph Frasier Solicitors Blackburn
Genuinely Ecstatic
Dear Stuart,
I just wanted to write to say thank you for helping our client following a road traffic accident.
Our client was hit by a third party whose vehicle may not have been insured. To ensure a speedy repair service we instructed JSM to contact the client and assess the damage.
The insurance company approved the estimate and the client was provided with a courtesy car for the duration of the repairs. The car was delivered back to the client on Thursday afternoon. I called the client on Saturday morning to ask him how he found the service. These are extracts of what he said:
'Couldn't be happier' 'Over the moon, it was valeted to perfection' 'Please congratulate them on a really really good job'
As you can imagine, its rare that we hear good news following a claim, so to hear a customer who was genuinely ecstatic about the repair makes a refreshing change.
For this reason, I've no hesitation in recommending you to friends, family, colleagues or customers.
Please thank all your staff at JSM Vehicle solution for a job well done.
Yours faithfully,
Kirsty Scammell, Office Manager, BP Insurance Brokers, Lancaster
No Hesitation in Recommending
Dear Stuart,
I would like to take this opportunity to thank Stuart and his team at JSM for giving me "my" car back. After many years of trouble free driving, I managed to acquire two dings in separate reversing manoeuvres within six months, which were a constant irritation to me. My car had also badly faded in the sun, as red cars have a tendency to.
Repairing the damage through my insurers would have meant the car being a write-off due to the cost, so Stuart explained to me how the repair could be carried out, the various options available, and left me to decide.
My car went in for repair, and I was lent a car for the duration. My car is now back with me, shiny red, no bumps, and it even got a full valet! Which was a massive bonus as I was still carrying around quite a bit of sand from our summer holiday, plus the usual hundred weight of dog hair that comes from owning a Labrador.
I would have no hesitation in recommending Stuart and the team at JSM for any bumps,or smashes so if you've had a smashing time, have a word with Stuart.
Once again, thank you,
