I recently had a minor bump in my wife's car and did a small amount of damage to the rear bumper. It was not enough damage to make out an insurance claim but the mark spoilt the whole look of the car. Having assessed the damage, you very quickly took the car in and provided me with a courtesy car. During the repair period, you contacted me to tell me some bad news - the bumper was in fact cracked at the back and was in need of replacing. With your many contacts, you managed to locate a rear bumper and replaced it at no extra charge as there was no filling or major preparation to do. The car was returned to us in a very clean state and the rear bumper looks like brand new and all at the originally quoted price. YOU ARE PERFECTIONISTS!!! Thankyou Stuart and JSM
Ian & Cherie Whitaker
In January this year, I was involved in an accident at the corner of Black Bull Lane and King's Drive. I was stationary waiting to turn left when a car came fast round the corner and struck the off side of my van. It was Friday evening about 7.00pm and despite being rather shaken, I managed to drive home slowly. On my return home, I rang your business partner who I had met through another BNI connection and told him of my dilemma - he asked me to bring the van into the garage the next morning. After a thorough check of my vehicle, he advised me not to drive it and gave me a lift back home. He said I would be entitled to a courtesy vehicle. Within 4 hours you arrived with my courtesy vehicle and after completion of some very simple forms, you told me I would have this vehicle for the duration of the repairs. I was therefore able to carry on with my business the following Monday. In addition to carrying out a first class repair, you also helped me through the claims process. You organised a solicitor to contact me and sure enough I got a phone call on the Monday. Not only has your company got my van back to tip-top condition, it has also taken away the stress and worry of having an accident. I shall have no hesitation in recommending J.S.M in the future.
Prompt & Efficient
Thank you for your letter dated 5th Ocotber 2011 and I can confirm that my vehicle has now been returned to me. The repairs carried out are to my satisfaction and I thank you for the prompt and efficient action on your part to complete this matter.
I just wanted to put on paper my appreciation for the superb service you recently provided both as a person and a company. My car needed urgent bodywork repair and you advised me of all the possible permutations to make it most cost-effective. You provided a courtesy car that was brand new and a pleasure to drive, and when the work was done it was done to an impeccable standard and I was pleasantly suprised to discover my car had been spruced up inside too. The service was first class from start to finish, always keeping me up-to-date with the progress of the repair and making the drop-off and pick-up as convenient for me as possible. I have already recommended your company to people I know and I will continue to do so.
Ayman Fazeli, Lancashire Business Forms
Thank You for Your Assistance
I would like to thank you for your assistance that you gave us on the failure of our car. The problem was not only dealt with efficiently and timely it was a service well above and beyond what could be classed as great customer service. We will have no hesitation on recommending your business to our friends, neighbours and clients.