Having your car out of action first thing in the morning mid-week is like having your legs chopped off and pre-booked planned sales appointments around the North West, thrown out the window.
Stuart saved my day, evening, week and my faith in human nature.
Fearing some heavy costs with my fan belt in shreds on the Preston FC car park floor. The powered steering had failed and the dash board indicator warned me of a problem with my alternator and battery!
Stuart offered his help with a mechanical repair garage owner he knew.
Unfortunately the mechanic was not available as he had to go to hospital
Stuart kindly took me back to his workshop. As part of his accident management service he lent me a fantastic courtesy car until my car was repaired. I then followed Mark, a colleague of Steve in the JSM monster truck, towing a vehicle trailer back to my car at Preston FC to be recovered. The JSM team ordered the necessary part and carried out mechanical repairs to my car the same day with a phone call, by the end of play, letting me know it was ready for collection the next morning.
The price I was charged, as a fellow BNI member, was a third of what I was expecting. Also included but not charged for - a Courtesy car with only 7,000 miles on the clock and emergency breakdown recovery which was quicker than the AA or RAC.
The immediate help I received from Stuart and his multi-skilled team I cannot recommend highly enough for both bodywork and mechanical repairs. I can't thank you enough Stuart and your team for all your help and expert professionalism.
Thanks again to the fourth emergency service JSM Car Body Repairs.
I recently had cause to utilise the services ofJSM Vehicle solutions for repairs to the rear of one of the company vans, (not for the first time).
I was impressed with the level of enthusiasm shown by Stuart McDonaId and his team. The whole place seemed to have a very fiiendly and helpful feel about it. He canied out the initial assessment from photographs. When the van went in the following day, 24 hours after the accident, they had already ordered the rear light cluster. He fitted the light there and then, so that the van was road legal, whilst we awaited a suitable time to complete the repairs.
When the van went in for repair we were given a large panel van to use so that there was no break for the business.
When we collected the van it had been repaired very professionally and within the timescale Stuart had said it would take.
I have no hesitation in recommending Stuart McDonald and his team at JSM Vehicle Solutions for their customer service and quality of their workmanship. But more importantly for their helpful attitude by going the extra mile.
Graham Coulston-Herrmann, Dublcheck Cleaning
This lady with the Peugeot form Huddersfield rang to say thank you, she mentioned the excellent service and how rare this can be, also the repair process was hassle free for her. Complimentary about your driver.
Martin Nugent, T & K Gallagher Ltd
Looks Brand New
I would just like to thank you all for doing such a fantastic repair to my boyfriends car (the Toyota Aygo that he'd smashed in). I can't believe how good it looks- it almost looks brand new! A huge thank-you as well for your impeccable customer service, you made a very stressful time a hell of a lot easier. Should I ever need my car repairing, I would call you straight away, you were by far the easiest car body repair garage in Lancashire. Best wishes to you all.
Polite & Friendly
Please note that All Staff at JSM were polite and friendly. Work was carried out within the timescale stipulated and the car was washed and clean inside on collection. Courtesy car was provided with a full explanation of Terms. Altogether an excellent service.
Personally, I would recommend their services without hesitation.
Chris Pitt, Insite Manager, BAE Warton
Vincent has just rung me to say what a brilliant job you have done on his van, he says it is like new. I would also like to thank you again for going over and above and helping us out with the loan van and the MOT!
Just a few words to say that you exceeded all my expectations with the repair to my Mercedes. You never know what you are going to get when you put your car in for repair and re spray. It was a pleasure to meet Mark & Stuart who handled the whole process very professionally but in a very kind and personable way. I was delighted with the quality of service and workmanship. No delays the job was done exactly as they promised. I would highly recommend JSM Vehicle Solutions they have all the right equipment and they guarantee their work at a very competitive price. Thank you!
Just a short email to thank you for the excellent service you provided regarding repairing the damage to my Toyota Yaris last month. Thank you Stuart for being so helpful at the beginning in assessing what needed to be done and giving me numerous options and to Ellie for her very efficient administration work, I found it a very welcoming office ( I usually hate dealing with garages!). I will have no hesitation in recommending you to anyone requiring your services.
Just to say a really big thanks for the incredible work on our caravan. The way you've helped us through the process from the first phone call to the final wave off yesterday has been greatly appreciated.
Linda and Steph
Absolute fantastic service from start to finish. We brought in my wife's car from after it was badly vandalised (covered in break fluid or some other corrosive substance) and it turned out to be one of the best recommendations I have ever had.
Once I contacted the insurance company and got a claim number (informing them also that I wished to us a nominated repair company - JSM) Stuart and his team dealt with the rest on our behalf from the moment my wife dropped the car off (and got a cracking courtesy car too) to collecting it looking brand new.
It was not just the brilliant re-spray job that was first class but the complete package, the advice, the dealing with the Insurance company (which in itself is ï¿½tryingï¿½ to say the least) , the courtesy car and also the continued communications (in our case with Cat in the office).
I obviously hope never to have to deal with Stuart (nothing personal J) and JSM again but that is only because it will only mean needing another repair job but they will be the first I recommend should any of my friends or colleagues ever need automotive repairs.
Shane & Debs Gudgeon
Looks Like New
Many thanks for the excellent work that you did on our car. It looks like new again.
Thanks for Urgently Sorting My Car
Just wanted to say thanks for your help with urgently sorting out my car. Great set of people to deal with and a hidden gem of a company! You can quote me on that! Send Stuart my best wishes!
Pleased With What You Have Done
I wanted to give some feedback about JSM. They collected my car last Tuesday and called ahead to let me know when they were coming, they also asked if I was ok with the courtesy car they were supplying but I asked for a different car as I'd never driven an automatic. This was no problem at all so a different car was provided. On collecting my car I asked how long it would be and was told probably about a week, I received a call on Friday evening to say my car was ready & could they bring it back. Stuart brought my car back himself despite recovering from a recent operation, he arrived at about 7.30pm. They have done a brilliant job, it came back gleaming & you wouldn't know there had been any damage to it. For Stuart to go out of his way on a Friday night is second to none and I just wanted to let you know how pleased I am with what they have done.
Had a chance to dry the car off now and get a really good look. Could you please pass on my thanks to all involved, a lovely job from office to workshop. You have a really good team there. Will recommend you if ever I can.
First Rate Service
First rate service by a first rate team. Thanks for the excellent job on my Z4.
Absolutely Perfect Job
Just wanted to say thank you for an absolute perfect job in such a short notice and time. You guys went above and beyond for us and Iï¿½m very grateful. Highly recommend these guys.
Recommend You To Anyone
I would just like to say a big thank you for the recent work you did on my Ford Fiesta. You did a brilliant job, you wouldn't even think there had been a dent in the side and the paint was matched perfectly. I would highly recommend you to anyone.
The Car Looks A1
Thank you for all your help over the the past months. The car looks A1, strange feeling getting to drive it away after so long but you soon get use to the controls again. Your a credit to the company could you also thank Stuart.
Will Use Again in Future
Exceptional job by JSM. Not only did they repair a pretty nasty dent on my bonnet, they supplied me a courtesy car and their staff were nothing but friendly and helpful. Job was completed ahead of schedule and they offered 2 quotes - best and worst case scenario and they completed it on the best case. Managing my expectations and delivering my car back to me as good as new. Wouldn't hesitate to recommend or indeed use again in the future.
Quality of Finish is Brilliant
Thank you so much for the wheel arch repairs you have made to my 2004 BMW E46. A fabulous car that was let down by corroding wheel arches. The repairs you have made have transformed the car into a beautiful classic. The workmanship is fabulous. The paint match and quality of finish is brilliant.
Process from Start to Finish was Excellent
The process from start to finish with JSM was excellent. I had recently acquired a used vehicle which had numerous stone chips on the bonnet, bumper and wings from motorway miles. After deciding to get the vehicle refreshed and doing research of bodyshops in the area, I contacted JSM after hearing the excellent reputation of Stuart McDonald.
At every stage it was efficient yet informative with explanation given when appropriate. Chris estimated the work and was honest and upfront. Showing good knowledge of what they could offer, a rough quote and lead time, and optional services which would further enhance and protect the car. In this regard it was a multi stage polish of the entire car and a ceramic coating. Showing examples of previous work.
On bringing the car in for the work Stuart went through the job to make sure everything was understood, and explained the stages of the work and the equipment that they utilise to give the best results. Chris had already explained that they have an oven to bake the paint which ensures a good cure for durability. The team clearly know what they are doing and have the experience to back it up. I was also provided with a courtesy car for the duration of the work which was extremely helpful.
The main thing is obviously that the end result is as hoped and on that front it far exceeded my expectation. The car looks amazing and back to it's former glory. The work was done to the time estimated during a busy period. What I liked about the business is it had a small family feel, all staff members I spoke with were extremely friendly and helpful, delivering results that would challenge any bodyshop in the region. All at a competitive price. Thank you for the brilliant work performed on my vehicle.