I recently had cause to utilise the services of JSM Vehicle Solutions for repairs to the rear of one of the company vans.
I was impressed with the level of enthusiasm shown by Stuart McDonald and his team. The whole place seemed to have a very friendly and helpful feel about it. Whilst he was assessing the repairs he explained about some of the other vehicles he was repairing. He speaks with a great passion and pride for his work. I knew I was in the right place.
From examination of the vehicle, to the final repair, I was kept informed at every stage and given honest assessments of the work required and the prices.
As the repair was cosmetic and not covered by insurance, Stuart discussed options as to how I could carry out the repairs in the most economical way.
When I went to collect the van I found that they had also repaired some additional scratches and dents further along the panels as well as polishing the van, so that it looked so much better than it had.
I have no hesitation in recommending Stuart McDonald and his team at JSM Vehicle Solutions for their quality of service and value for money.
Graham Coulston-Herrman, Dublecheck Cleaninga
I would like to take this opportunity to thank you for the recent work you carried out on my wife's car. The craftsmanship that you and your work colleagues showed was second to none and now you cant even tell that there was any damage at all.
Not only did you provide us with a courtesy car whilst ours was being fixed but you also kindly extended this loan as we could not get in to pick the car up until the following day.
Another nice surprise was to find the car fully valeted upon collection, which we was not expecting and was a lovely finishing touch.
My wife is extremely happy with her car and you gave a shabby tired looking car a totally new lease of life.
Therefore we would not hesitate in recommending you to all of our friends, family and business contacts.
Thanks again for the great work
Matthew Lincoln, Managing Director, Northern Monkey Creative Media
I would like to thank you for the work you carried out on my car in repairing a scratch that had been there for some time.
I had thought that my car may need to have a full set of panels re-sprayed however you inspected the scratch and advised that it would probably polish out. Your advice was clear and easy to understand and saved me money in not having to have a re-spray.
You quickly arranged for me to bring my car down to your workshop where I was made to feel very welcome. You and your team carried out the work in a very quick time and I was very happy with the results. The scratch has practically disappeared which is far more than I had hoped for.
I would like to personally thank you for your services and will not hesitate in recommending you to others. Thank you once again.
Diane France, Managing Director, Joseph Frasier Solicitors Blackburn
I just wanted to write to say thank you for helping our client following a road traffic accident.
Our client was hit by a third party whose vehicle may not have been insured. To ensure a speedy repair service we instructed JSM to contact the client and assess the damage.
The insurance company approved the estimate and the client was provided with a courtesy car for the duration of the repairs. The car was delivered back to the client on Thursday afternoon. I called the client on Saturday morning to ask him how he found the service. These are extracts of what he said:
'Couldn't be happier' 'Over the moon, it was valeted to perfection' 'Please congratulate them on a really really good job'
As you can imagine, its rare that we hear good news following a claim, so to hear a customer who was genuinely ecstatic about the repair makes a refreshing change.
For this reason, I've no hesitation in recommending you to friends, family, colleagues or customers.
Please thank all your staff at JSM Vehicle solution for a job well done.
Kirsty Scammell, Office Manager, BP Insurance Brokers, Lancaster
No Hesitation in Recommending
I would like to take this opportunity to thank Stuart and his team at JSM for giving me "my" car back. After many years of trouble free driving, I managed to acquire two dings in separate reversing manoeuvres within six months, which were a constant irritation to me. My car had also badly faded in the sun, as red cars have a tendency to.
Repairing the damage through my insurers would have meant the car being a write-off due to the cost, so Stuart explained to me how the repair could be carried out, the various options available, and left me to decide.
My car went in for repair, and I was lent a car for the duration. My car is now back with me, shiny red, no bumps, and it even got a full valet! Which was a massive bonus as I was still carrying around quite a bit of sand from our summer holiday, plus the usual hundred weight of dog hair that comes from owning a Labrador.
I would have no hesitation in recommending Stuart and the team at JSM for any bumps,or smashes so if you've had a smashing time, have a word with Stuart.
Once again, thank you,
Sylvis Poll, Poll Enterprises Ltd
When I pulled out of a junction a few weeks ago and a speeding 16 year old motorcyclist went over my bonnet, after establishing that no one was seriously injured it was just pride and metal that were needing attention, my first thought was how the heck am I going to get this sorted and what an absolute pain! I had just started a new job in Leeds that same week, the accident couldn't have come at a worse time.
I came home and rang Stuart straight away and explained what had happened he told me not to worry & that he would sort it all out and guess what that's EXACTLY what happened! How refreshing it was to have someone do exactly what they said they would. By the next morning I had a replacement hire car on the drive and my car had gone off to his garage for assessment & repair.
Stuart's team contacted me the same day and unfortunately on this occasion couldn't assist on a non-fault claim basis as I had pulled out of the junction. Stuart worked with my insurance company providing comprehensive quotes for the work.
Stuart did all that he could to ensure my claim progressed painlessly and acted with just the right amount of empathy and humour and at all times was professional in his dealings with me and also my insurer.
Whilst I sincerely hope I don't have the need for Stuart and his team for a good while yet I would not hesitate in recommending his services to anyone in the same situation.
Stuart you removed the headache & stress out of a difficult situation and were supportive to me every step of the way yet again.
Complete Faith and Trust
Dear Stuart & the JSM Team
I would like to thank you for the excellent service you provided to our niece following her involvement in a car accident.
As an 18 year old she had no idea how to deal with the daunting prospect of getting her car repaired after someone had run into her.
Through all your help, advice and professional knowledge she is overjoyed with the final result.
It is not just the fact that her car is repaired, she was comforted by your service from start to finish, which included the collection of her car and a courtesy car provided, legal and medical assistance resulting in compensation for her injuries, all without the stress of having to deal with lots of different people.
It is a testament to you and your team that you could deal with an inexperienced 18 year old girl so well.
I have complete faith and trust in JSM Vehicle Solutions and would not hesitate in recommending you to any of our business associates, friends and family.
Continue you the great work, thanks again for your help.
Craig Townley, Managing Director
Thank You For All Your Efforts
We would like to thank you for your recent hard efforts with regards to the prompt turn around, repair and decal of our vehicles. We highly appreciate the effort your team had put in to ensure that all lease agreement criteria was met, and to ensure the vans were returned on time, especially given the delay in issuing purchase orders to yourselves.
We look forward to a continued relationship with JSM Vehicle Solutions, and will no doubt be speaking with you in the near future!
Again, thank you all for your efforts.
Abbie Lamb, T Jolly Services (UK) Ltd
I just wanted to say thank you so so much for the amazing job you've all done on my car! I didn't get chance to say it yesterday as someone else picked it up, so thank you very much!
Prompt & Professional Attention
Thank you for your recent assistance in connection with the damage to my car and the body repair you carried out.
I called you on the spot at the time of my 'mishap' and found your advice and support really helpful in connection with how to go about contacting and informing the driver of the parked vehicle I had managed to damage.
Please pass on my thanks to Jay and the rest of the team. Nothing was too much to ask in relation to organising the repair, including the collection/delivery of my vehicle from my parent's house before and after the work was done whilst I was on holiday.
Thank you once again for your prompt and professional attention. It was very much appreciated. As you know I have already recommended you to a business associate and I will not hesitate to continue to recommend you to our family and friends in the future.
Having your car out of action first thing in the morning mid-week is like having your legs chopped off and pre-booked planned sales appointments around the North West, thrown out the window.
Stuart saved my day, evening, week and my faith in human nature.
Fearing some heavy costs with my fan belt in shreds on the Preston FC car park floor. The powered steering had failed and the dash board indicator warned me of a problem with my alternator and battery!
Stuart offered his help with a mechanical repair garage owner he knew.
Unfortunately the mechanic was not available as he had to go to hospital
Stuart kindly took me back to his workshop. As part of his accident management service he lent me a fantastic courtesy car until my car was repaired. I then followed Mark, a colleague of Steve in the JSM monster truck, towing a vehicle trailer back to my car at Preston FC to be recovered. The JSM team ordered the necessary part and carried out mechanical repairs to my car the same day with a phone call, by the end of play, letting me know it was ready for collection the next morning.
The price I was charged, as a fellow BNI member, was a third of what I was expecting. Also included but not charged for - a Courtesy car with only 7,000 miles on the clock and emergency breakdown recovery which was quicker than the AA or RAC.
The immediate help I received from Stuart and his multi-skilled team I cannot recommend highly enough for both bodywork and mechanical repairs. I can't thank you enough Stuart and your team for all your help and expert professionalism.
Thanks again to the fourth emergency service JSM Car Body Repairs.
I recently had cause to utilise the services ofJSM Vehicle solutions for repairs to the rear of one of the company vans, (not for the first time).
I was impressed with the level of enthusiasm shown by Stuart McDonaId and his team. The whole place seemed to have a very fiiendly and helpful feel about it. He canied out the initial assessment from photographs. When the van went in the following day, 24 hours after the accident, they had already ordered the rear light cluster. He fitted the light there and then, so that the van was road legal, whilst we awaited a suitable time to complete the repairs.
When the van went in for repair we were given a large panel van to use so that there was no break for the business.
When we collected the van it had been repaired very professionally and within the timescale Stuart had said it would take.
I have no hesitation in recommending Stuart McDonald and his team at JSM Vehicle Solutions for their customer service and quality of their workmanship. But more importantly for their helpful attitude by going the extra mile.
Graham Coulston-Herrmann, Dublcheck Cleaning
This lady with the Peugeot form Huddersfield rang to say thank you, she mentioned the excellent service and how rare this can be, also the repair process was hassle free for her. Complimentary about your driver.
Martin Nugent, T & K Gallagher Ltd
Looks Brand New
I would just like to thank you all for doing such a fantastic repair to my boyfriends car (the Toyota Aygo that he'd smashed in). I can't believe how good it looks- it almost looks brand new! A huge thank-you as well for your impeccable customer service, you made a very stressful time a hell of a lot easier. Should I ever need my car repairing, I would call you straight away, you were by far the easiest car body repair garage in Lancashire. Best wishes to you all.
Polite & Friendly
Please note that All Staff at JSM were polite and friendly. Work was carried out within the timescale stipulated and the car was washed and clean inside on collection. Courtesy car was provided with a full explanation of Terms. Altogether an excellent service.
Personally, I would recommend their services without hesitation.
Chris Pitt, Insite Manager, BAE Warton
Vincent has just rung me to say what a brilliant job you have done on his van, he says it is like new. I would also like to thank you again for going over and above and helping us out with the loan van and the MOT!
Just a few words to say that you exceeded all my expectations with the repair to my Mercedes. You never know what you are going to get when you put your car in for repair and re spray. It was a pleasure to meet Mark & Stuart who handled the whole process very professionally but in a very kind and personable way. I was delighted with the quality of service and workmanship. No delays the job was done exactly as they promised. I would highly recommend JSM Vehicle Solutions they have all the right equipment and they guarantee their work at a very competitive price. Thank you!
Just a short email to thank you for the excellent service you provided regarding repairing the damage to my Toyota Yaris last month. Thank you Stuart for being so helpful at the beginning in assessing what needed to be done and giving me numerous options and to Ellie for her very efficient administration work, I found it a very welcoming office ( I usually hate dealing with garages!). I will have no hesitation in recommending you to anyone requiring your services.
Just to say a really big thanks for the incredible work on our caravan. The way you've helped us through the process from the first phone call to the final wave off yesterday has been greatly appreciated.
Linda and Steph
Absolute fantastic service from start to finish. We brought in my wife's car from after it was badly vandalised (covered in break fluid or some other corrosive substance) and it turned out to be one of the best recommendations I have ever had.
Once I contacted the insurance company and got a claim number (informing them also that I wished to us a nominated repair company - JSM) Stuart and his team dealt with the rest on our behalf from the moment my wife dropped the car off (and got a cracking courtesy car too) to collecting it looking brand new.
It was not just the brilliant re-spray job that was first class but the complete package, the advice, the dealing with the Insurance company (which in itself is ï¿½tryingï¿½ to say the least) , the courtesy car and also the continued communications (in our case with Cat in the office).
I obviously hope never to have to deal with Stuart (nothing personal J) and JSM again but that is only because it will only mean needing another repair job but they will be the first I recommend should any of my friends or colleagues ever need automotive repairs.
Shane & Debs Gudgeon
Looks Like New
Many thanks for the excellent work that you did on our car. It looks like new again.
Thanks for Urgently Sorting My Car
Just wanted to say thanks for your help with urgently sorting out my car. Great set of people to deal with and a hidden gem of a company! You can quote me on that! Send Stuart my best wishes!
Pleased With What You Have Done
I wanted to give some feedback about JSM. They collected my car last Tuesday and called ahead to let me know when they were coming, they also asked if I was ok with the courtesy car they were supplying but I asked for a different car as I'd never driven an automatic. This was no problem at all so a different car was provided. On collecting my car I asked how long it would be and was told probably about a week, I received a call on Friday evening to say my car was ready & could they bring it back. Stuart brought my car back himself despite recovering from a recent operation, he arrived at about 7.30pm. They have done a brilliant job, it came back gleaming & you wouldn't know there had been any damage to it. For Stuart to go out of his way on a Friday night is second to none and I just wanted to let you know how pleased I am with what they have done.
Had a chance to dry the car off now and get a really good look. Could you please pass on my thanks to all involved, a lovely job from office to workshop. You have a really good team there. Will recommend you if ever I can.
First Rate Service
First rate service by a first rate team. Thanks for the excellent job on my Z4.
Absolutely Perfect Job
Just wanted to say thank you for an absolute perfect job in such a short notice and time. You guys went above and beyond for us and Iï¿½m very grateful. Highly recommend these guys.
Recommend You To Anyone
I would just like to say a big thank you for the recent work you did on my Ford Fiesta. You did a brilliant job, you wouldn't even think there had been a dent in the side and the paint was matched perfectly. I would highly recommend you to anyone.
The Car Looks A1
Thank you for all your help over the the past months. The car looks A1, strange feeling getting to drive it away after so long but you soon get use to the controls again. Your a credit to the company could you also thank Stuart.
Will Use Again in Future
Exceptional job by JSM. Not only did they repair a pretty nasty dent on my bonnet, they supplied me a courtesy car and their staff were nothing but friendly and helpful. Job was completed ahead of schedule and they offered 2 quotes - best and worst case scenario and they completed it on the best case. Managing my expectations and delivering my car back to me as good as new. Wouldn't hesitate to recommend or indeed use again in the future.
Quality of Finish is Brilliant
Thank you so much for the wheel arch repairs you have made to my 2004 BMW E46. A fabulous car that was let down by corroding wheel arches. The repairs you have made have transformed the car into a beautiful classic. The workmanship is fabulous. The paint match and quality of finish is brilliant.
Process from Start to Finish was Excellent
The process from start to finish with JSM was excellent. I had recently acquired a used vehicle which had numerous stone chips on the bonnet, bumper and wings from motorway miles. After deciding to get the vehicle refreshed and doing research of bodyshops in the area, I contacted JSM after hearing the excellent reputation of Stuart McDonald.
At every stage it was efficient yet informative with explanation given when appropriate. Chris estimated the work and was honest and upfront. Showing good knowledge of what they could offer, a rough quote and lead time, and optional services which would further enhance and protect the car. In this regard it was a multi stage polish of the entire car and a ceramic coating. Showing examples of previous work.
On bringing the car in for the work Stuart went through the job to make sure everything was understood, and explained the stages of the work and the equipment that they utilise to give the best results. Chris had already explained that they have an oven to bake the paint which ensures a good cure for durability. The team clearly know what they are doing and have the experience to back it up. I was also provided with a courtesy car for the duration of the work which was extremely helpful.
The main thing is obviously that the end result is as hoped and on that front it far exceeded my expectation. The car looks amazing and back to it's former glory. The work was done to the time estimated during a busy period. What I liked about the business is it had a small family feel, all staff members I spoke with were extremely friendly and helpful, delivering results that would challenge any bodyshop in the region. All at a competitive price. Thank you for the brilliant work performed on my vehicle.