Second to None
Thank you so much for the professional manner in which you dealt with the damage to my vehicle. From beginning to end you were kind enough to keep me informed in every way, which mean't pretty much everything was done for me. Providing a vehicle until Goodmans Law agreed to handle my claim, then giving me the hire car and providing photographs of the damage. It was great that everything was taken out of my hands and that you have so many other services to hand which enables you to provide a second to none service. As you know I was so stressed about the damage, more so because it was not my fault! Now I have my car back and it looks great. I would definately recommend your company and can't tell you how greatful I am to you and your team.
Thank You Very Much
If I was Bruno on Strictly Come Dancing, I would be waving my arms in the air and going into ecstasies about a krigbt in shining armour. As I am Peter Ward, I can only thank you for the unbelievable help you offered me al a critical time in my work schedute I could not have picked a worse time to bump my car, just before sending a Home Handbook to the printer - and just before Christmas. Cool as a cucumber, you offered me a replacement vehicle, fixed up the insurance for this and even delivered it to my house when I said it was hard to spare the time to come over to you. Throughout the repair process, you kept me informed of any developments and the day before I was due to pick it up, I rang to ask you about the transfer of insurance and you had already taken care of it. I am delighted with the finished product, I cannot spot the joins or any difference in paint no matter how hard I look. It is obvious to me that you know your business inside out. But more than that, I am deeply grateful for the way you took away all the stress out of bumping my car. It has been a such a relief to know my car was in your hands and already I have been recommending you to anyone who will listen. Last but not least, it has been a genuine pleasure getting to know you. For the service you have given me, Bruno would give you 10 out of 10. Thank you very much.
Peter Ward, Home Handbooks
I really enjoy writing these letters! I wanted to express my gratitude for the excellent repair you recently carried out on my brand new van. From initial contact to assess the ugly damage all the way through to the final shine, I found JSM to be very professional and nothing was too much trouble. My van now looks new again thanks to you and your team. I would have no hesitation in recommending JSM to my family, friends and work colleagues.
Stuart Sheffield, EcoTech Solar
Never Looked Better
Please accept my thanks for the fantastic work done on my car and the efficient way in which you dealt with the matter. The body work looks fantastic and it was such a relief to be able to remain mobile with your hire car during the time the repair was being done. Many thanks and congratulations on an excellent job. The car has never looked better.
Honora Evans, Wirral
First Class Service
Thank you for the professional manner in which you dealt with the recent damage to my vehicle. Having an accident is stressful normally, especially when you are stationary and someone reverses into you but you took all that stress away and handled everything with professionalism and efficiency. It was fantastic that everything was taken out of my hands leaving me to get on with running my business. From the beginning you kept me informed of exactly what was happening at every stage along the way from the initial vehicle assessment to when my vehicle would be ready. Many thanks for a first class service. I would have no hesitation in recommending JSM Vehicle Solutions to my friends, family and business associates.
James Reilly, Easy Web Sites
Thank you very much for all the effort, time and expertise you and your company have put into helping us restore our Mini Seven. She needed a lot of tender loving care and lots of know-how to produce such a fantastic finish. The fit of the replacement panels is excellent, especially the gaps around the doors. The body shell re-spray is excellent and we are looking forward to showing her off, once she is re-assembled. We will have no reservations in recommending you and your company to any other enthusiasts or anyone who needs a repair specialist.
Stuart Corbett, www.bathroomkitchenlancashire.co.uk
Over the past few months we have had the misfortune to suffer from 3 accidents with our company vehicles. One was minor but the other two, particularly my new Astra, had quite serious bodywork damage. You gave all 3 vehicles consistent care and attention that made me immediately feel at ease as I knew they were in safe hands. You arranged a hire car for me which you delivered to my door, as well as the Insurance claim where my only involvement was to sign a form. You took care of the rest which is fantastic as these forms can be a bit daunting to say the least.
When I got the vehicles back from you they looked as though they had just come out of the showroom. They were polished and shiny and had even been valeted. You couldn't tell they had been repaired as the standard of work was that good.
I would have no hesitation in telling anybody about JSM and the fantastic work you do. Hopefully, I won't be having any more accidents for a while but if I do I know exactly who I will be contacting.
Dave McCormick, ADS Plumbing & Heating, www.ads-limited.net
Thankful For Your Prompt Service
As you know we place a lot of business through Rural Insurance Group and I have recommended you for a number of repairs because of your service and here is a testimonial to it. Maureen has just taken a call from June Yates. June specifically rang to say thank you for your outstanding service in relation to the flood damager to their van. Not only was she thankful of your prompt service you were also professional, collected the vehicle when you said you would and had it back in service from Friday [less than 5 days from the flood damage] thus minimising the effects on their business of not having the use of their biggest van. In addition she went on to say that the motor engineer from Rural Insurance Group was also excellent to deal with and overall a very stressful event for DJ Garden Services was made bearable. Rural do not offer a network of approved repairers and so it is important to my business that Rural claims are handled with the minimum of fuss and delay and I have found that be recommending JSM Vehicle Solutions I have been able to surpass the claims service provided all of the major insurers in the UK. So thank you for looking after my client Stuart and I look forward to a long and happy business relationship with you.
Clive Turner, JD Cliffe & Company, www.smallbusinessinsurancedirect.co.uk
Looked Like Brand New
I recently drove my car into a bollard and damaged the spoiler. I didn't want to claim on my insurance but I was worried about taking my car into one of the larger bodyshops in Preston as I feared the costs! My Cousin, Ian Whitaker, recommended your bodyshop to me as he had some work done to his van last year and was most impressed with the way everything was handled. I brought my car down to you and you reassured me the work could be carried out at a relatively low price. You gave me the quote which I was more than happy with - you even gave me a courtesy car for the duration of the repair. I was contacted by your company when the car was ready - you had even repaired some additional minor damage to the car at your discretion. My car looked like brand new and the final bill was very pleasing to me. I shall have no hesitation in recommending your services to my family and friends.
TESTIMONIAL TO THE MOTOR TRADE REPRESENTATIVES OF BNI PLATINUM This is how respected and ethical members of BNI PLATINUM run their businesses: I have recently been having a lot of trouble with my van but my usual mechanic had not been able to look at it due to his volume of business. His over-the phone diagnosis told me I should be looking at a sizeable bill to repair the fault Having just met one of our newer members, Stuart Gillibrand of SGM MOTORS, I asked him to have a look at my van. After researching my problem thoroughly, he arranged to repair the van within less than a week of requesting his attention. Stuart McDonald of JSM VEHICLE SOLUTIONS arranged for the work to be carried out at his premises so that he could hire me a van so I could carry on with my busy pre-xmas schedule. He even came down to his workplace on a Sunday to exchange vehides. The work was carried out on time at a minimal cost to myself. SGM Motors even removed the engine management light for me within the minimal cost of the I should fike to thank both SGM MOTORS and JSM VEHICLE SOLUTIONS for their joint efforts in Mfcing me over my problem and will have no hesitation in recommending both these businesses to others in the future.
Ian Whitaker, IC Decorating Services
A Big Thank You
In October of this year I was unfortunate to have an accident in my car, first one in 19 years of driving mind you but fortunately we were both ok. I was upset about what had happened and was concerned about the inconvenience it was about to cause having to deal with the insurers.
James Bellamy a work colleague of mine and also one of your fellow members of this BNI group told me of someone who he knew that could sort me out. James called him straight away and organised for my car to be picked up as soon as the insurance company had authorised him to do so as they wanted my car to go to Manchester but the advantage of using Stuart was he was local and he also offered me a courtesy car which came as a huge relief to me seen as my husband works weird shift patterns. He told me what to say to my insurers but I must admit was slightly apprehensive on how they would react when I told them I didnï¿½t want my car to go to their repairers as I was unaware of me having the choice, but they were absolutely fine about it.
Upon Stuartï¿½s advice my car was picked up at soon as he had someone free to do so and also they picked it up from my house, the car was driveable but all the same I didnï¿½t fancy driving it.
The service Stuart provided was second to none, and I would have no hesitation in recommending him to any of my colleagues, friends or family. He offers a first class service and kept me abreast of all developments every step of the way. One thing you will always get from Stuart that you wouldnï¿½t get from these big insurance car repair centres, and that is his personal touch approach to your concerns. I felt I could ring him anytime and he would do his upmost to help no matter how big or how small the issue was. The work done on the car was in my opinion of a very high standard and now I donï¿½t have any stone chips in my bonnet at all (a real bug bare of mine.) Although at times my insurers seemed to want to save money on a few things, Stuart wouldnï¿½t have let that happen.
I would like to ask you all too please bear Stuart from JSM in mind for the future should you, your friends or family need any car body repair work done as I can honestly say it was a seamless and stress less experience.
A big thank you to all at JSM Vehicle Solutions.
Its never good to have a bump in the car. I am pleased to say, your team made it an awful lot better. I have been in the service sector for over 35 years. Your team are triple A. From my first phone call, some confusion with my less than helpful insurance company, through to picking my car up, everyone, yes everyone at JSM has been more than pleasant and kind. I thoroughly recommend your company.
Simon Scott, Preston
Thanks To All The Staff
Stuart made the whole ordeal that much easier - I called him half an hour after my crash and by lunchtime I had a courtesy car sitting at the office and my car was in for repairs. Thanks to all the staff at JSM who were great throughout.
Tom Calpin, Lancaster
I would not like to state publicly how many times I have used your services over the past 18 months but what I will say is my car looks as good as new after its recent bump - which, incidentally, was not my fault.
With your usual efficiency, you took care of all the legal and insurance aspects and the obligatory hire car, causing me absolutely no stress whatsoever. Your service was all I have come to value - efficient, courteous and highly competent.
Again I am delighted with the finished product. Your paint sprayer is acquainted with virtually every panel of my car now. Indeed, the repairs have cost more than the car is worth. And the end product is car bodywork I can be really proud of.
I am hoping I do not have to use your services again - but I shall be recommending you strongly to anybody I know who does have the misfortune to have a bump. Many, many thanks.
Peter Ward, Home Handbooks
This is a note to thank you for introducing me to JSM for the repair of my vehicle.
Stewart bent over backwards to help me, gave me a suitable courtesy car (I was away in Scotland on a trip with clients and the vehicle was more than apt) and my car was returned cleaned throughout and mint in terms of its condition: a condition I might add that it has not seen it was driven out of the showroom!
Thanks again - I will certainly pass on his details to my other Partners who require a similar service as when returning lease vehicles, on expiry of their leases, this is ideal for preparing the cars in advance and mitigating the risk of receiving a surprise and sometimes inflated invoice for vehicle defects.
James S. Allison, Napthens
Dear Stuart, Following on from my recent traffic accident, Stuart made the whole ordeal that much easier - I called him an hour after my crash and by lunchtime 1 had a courtesy car sitting at the office and my car was in for repairs.
The repairs were completed quickly and my car looked as good as new when 1 got it back - very impressed! I would have no hesitation in recommending JSM Vehicle Solutions to my friends, family or colleagues.
Thanks to all the staff at JSM who were great throughout. Yours faithfully.
Tom Calpin, Easy Web Sites
Thank You Stuart
In July this year I was unfortunate enough to be involved in a road traffic accident that was no fault of my own. Knowing that even though I was not to blame, if I went through my insurance company I would probably still loose out, I was advised to contact Stuart from JSM Vehicle Solutions.
Within a matter of hours Stuart had inspected my vehicle and taken a detailed account of how the accident had occurred. He then contacted an accident specialist solicitor who would act on my behalf to recover any losses and repair my vehicle without inconvenience or cost to myself and without involving my insurance company.
Stuart arranged for an independent assessor to look at my vehicle on his business premises and ensured he was present to make sure that the vehicle would be repaired properly and not just as cheaply as possible. He then arranged a convenient day for me to leave the vehicle with him for repair and I was provided a superb replacement hire car (which to be honest was far better than my own).
Having an accident can be an upsetting time and can cause great inconvenience however having gone to Stuart he took all the stress away and the whole process ran extremely smoothly. When my vehicle was returned to me it was fully repaired as new and sparkling clean inside and out. I would thoroughly recommend Stuart and JSM Vehicle Solutions. Thank you Stuart.
Adrian Webb, Total Protection Electrical Fire & Security Ltd
Many Thanks Again
This is a heartfelt thank-you for the help you gave me after an HGV backed into my car last December. I was badly shaken when I rang you and you sent a recovery vehicle over instantly with a sympathetic member of staff who made me feel much better.
I decided to follow your advice and did not call my insurance company, instead handing the matter to your solicitors as you were convinced - despite my hesitation - that it was not my fault. How right you proved. A cheque for the car was in the post within a fortnight while I drove round in your hire car. Despite the insurance engineer saying my car was a write-off, you offered to repair it for less than this amount of my cheque. In the event, my family loved the hire car so I bought off you and you kept mine - a mutually agreeable solution, I hope.
Many thanks again for all your help at a difficult time. I never hesitate to recommend you.
Peter Ward, Home Handbooks
Saved Me a Huge Amount of Money
I recently visited JSM vehicle solutions to obtain a quote for car body repairs.
The garage managed to source a second hand wing for the car saving me a huge amount of money.
They have fitted the wing and have done a fantastic job.
If you need any vehicle repairs including car body repairs, I would definitely go and see them. The owner, Stuart is very knowledgeable and friendly and goes the extra mile to help.
Debbie Boyle, Business Improvement Project Officer
Note of Thanks
I just wanted to send you a note of thanks for the great service provided by you and your team.
After the lock broke on my car I was worried about not being able to leave it anywhere without it being locked.
It was a great relief when I brought the car to you and you ordered the part immediately from the dealership and stored the car safely for me until it arrived a few days later.
Your help and advice has also been invaluable in resolving an ongoing problem I have had with the central locking.
The guys have gone above and beyond dropping me off and returning the car to me, for which I am eternally grateful and cannot thank you enough.
These levels of customer service are a breath of fresh air and are very rarely provided these days.
Thank you very much.